Replacement Policy (Product Change Policy)
We provide great customer experience each time you shop with Protiniyoto. If you find any kind of problems after receiving your product (such as physically damaged product, product does not function properly, product not same as displayed on image), we ensure you ‘Replacement Guarantee’.
In such cases, please, inform us through an e-mail to [email protected] or call us at +880 1882971948 (9am-11pm) within a period of 24 hours from the date of delivery.
However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by PProtiniyoto team. Replacement cannot be possible if the product is burnt, damaged by short circuit, or broken by customer.
In case of product’s sold out at merchant’s end, customer can choose any other product from our website or can keep the amount debited to his/her account till 30 days for next purchase. In case of refunding card payment, the refund will be returned directly to the customer’s debit/credit card if customer claims a refund to his bank. Card payment can be refunded only to the card holder’s account via bank and cannot be refunded partially as per policy.
Please, note that Protiniyoto.com will bear all the shipment charges for this kind of replacement. We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send it by courier.
N.B. Damages due to neglect, improper usage or application will not be covered under our ‘Replacement Guarantee’.